Please remember that we are a small batch/micro batch perfumery (specialty items in limited quantities*) and cannot accommodate refund, exchanges, returns or for international orders, lost. stolen, damaged items or items that don't clear customs. If you have concerns contact us to get a shipping and insurance quote prior to submitting your order.
Alcoholic perfume is classified as a hazardous material and may legally require special handling which incurs additional costs
Once your order is placed we cannot make changes to it: We cannot add or remove items , all sales are final. We cannot accommodate returns, exchanges or refunds.. Once your order is accepted by our shipper and crosses the US border, we are not responsible for lost, stolen or damaged item's. If you would like insurance for your shipment/order contact us prior to summitting your order so we can customize your order option prior to making payment.
For international sample purchases, samples fall under special rules for minimum quantity shipping. Contact us so we may send you an invoice to process this type of order.
We only ship internationally with FedEx. FEDEX Shipments must be entered in by hand (Sorry, our website builder doesn't accommodate for this option or offering. When we build a new website from scratch we will add this feature). Contact us to to create an invoice for this type of order or select the UPS shipment option.
We reserve the right to use FEDEX to ship internationally in lieu of UPS to accommodate legalities of 'Dangerous Goods Classifications.' We will place a temporary hold on your order, if need be and contact you of any significant price changes for shipping. Any significant pricing change over $5.00 will either 1.) be refunded to your method of payment or 2.) we will contact you for authorization & submission for increased difference or 3) your order will be canceled.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the customer/purchasers responsibility as we are only charging the transportation fee for your order.
Gallup Perfume does not have any responsibility nor liability for any additional charges that may apply.
You, the customer/purchaser are responsible for obtaining information regarding your country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of USA, you the customer/purchaser are responsible for abiding by your country’s laws, regulations, and restrictions.
If alcohol is illegal in your country, do NOT place an order with us, your order will be canceled (if known) without notice or show of cause. IF we are unaware and mistakenly ship an order which fails to clear customs, we will not be held liable or refund any loss to you.
If a product is seized and/or destroyed by the customs, or returned to US, we will NOT be responsible for the losses, product, or shipping refunds. It is the customer/purchasers responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Gallup Perfume.
If you have additional questions or concenrs please contact us at: firstname.lastname@example.org
*Larger indie house are more likely to purchase MOQ's and bottle at around 10,000 units per batch and use compounding and/or bottling facilities to manufacture their perfume product, with an output of the same.
We handmake our perfume in small batches in house. Each batch consists of runs between 50 bottles to a couple hundred. That means we compound our own materials. Then age our formula for a minimum of 6 weeks to-6 months. We then combine the ethyl alcohol to the specified concentration. We then freeze it for a few days to a week. While its in the freezing process we prep and stylize the bottles for filling. After that, we remove it from the freezer, then we (cold) filter it. We then begin the bottling and crimping process. We clean the bottles again and begin labeling. Each bottle & box is (now) decorated in design by hand individually.